Shipping & VAT Information
Our products are stocked and shipped from within UK. Please allow 5 working days to receive your order.
You will receive an emailed receipt upon successful payment, and a shipping notification email when shipment is made. Your shipping email will include tracking information when applicable. If your unit was shipped via Parcelforce, go to www.parcelforce.com and enter the tracking number that that we send to you when your order is shipped.
VAT is included in the published pricing.
If the shipping address on your order is outside the EU, (or the destination is not considered part of the EU), you may request a refund of the VAT amount paid. Simply use our Contact Us form and note your order number. We will refund the VAT amount to the same credit card account you used when ordering.
If your package is returned to us because it was not claimed by you, (generally after 2 courier attempts), we will deduct all shipping costs from any refund you may be entitled to.