Frequently Asked Questions about Distilled Water

  About Distilled Water

  About H2o Labs Water Distillers

  About Durastill Water Distillers

About Distilled Water

Why is distilled water made with H2oLabs Systems healthier for you?

Simply because it is more PURE. Pollutants and contaminants are removed more effectively than can be accomplished with any other water purification process, including any other filtering or reverse osmosis system.

What makes distilled water better than filtered water?

Water filtering systems cannot eliminate the pollutants and contaminants that are removed through the H2oLabs process. Filters can become neglected and clogged and can turn into breeding grounds for harmful bacteria. If this happens, "filtered" water can actually become MORE contaminated than the source water! Some filtering systems also rely on an activated carbon filter cartridge, (sometimes exclusively), to get rid of the bad taste and odor of the water. Although carbon filters can improve the taste and odor of your water, they can also disguise the warning signs that your drinking water may be contaminated. Many people have a false sense of security thinking that since their water tastes and smells fine, it must by okay. But unfortunately, that is not always the case. Since distillation systems do not require filter cartridges, you"ll never have to buy or replace messy filters again. That saves you time and money. But most importantly, filtered water IS NOT as pure as water produced using the H2oLabs process.

What makes an H2oLabs distillation system better than expensive reverse osmosis systems?

Even reverse osmosis cannot eliminate the pollutants and contaminants that are removed through distillation. As with basic water filtering systems, reverse osmosis systems also have filters that can become neglected and clogged and can turn into breeding grounds for harmful bacteria. This could actually make the water WORSE than what it was BEFORE filtering. And since these systems also use activated carbon filters, any taste and odor warning signs are eliminated so you may not suspect anything is wrong. Contrary to popular conceptions, reverse osmosis does NOT completely remove all viruses and bacteria.

How does it work?

The unit uses the distillation process. It is filled with ordinary tap water which is heated in the 100% Stainless Steel vaporizing chamber until it becomes sterilized steam. The purified steam vapor is then condensed back into it"s original liquid water state, except it has left the chemicals, toxins, pollutants and other contaminants all behind. They have been removed in a way that can only be accomplished in this manner. No other process of water filtration is as effective.

Is the H2O Labs water distiller easy to use?

Yes, it is very easy to use. No plumbing is required. Simply lift off the top, fill it up, plug it in and turn it on. It turns off automatically after 4 full Litres of pure water has been made.

What steps are required to make distilled water?

When you are ready to begin making more, unplug and lift off the top. Rinse out the tank in your sink. If any residue remains, sponge with a couple drops of regular dish washing soap and rinse again. While it"s still in the sink fill it with water. Set it on the counter and dry. Replace the top and plug it in. Position the collection container under the spout, and push the button to start. That"s all there is to it. It only takes a minute.

Do I have to supervise the operation of the unit?

No, you do not have to supervise the process. Just place the storage/collection container under the outlet spout before you turn it on. Just push the single button and forget about it. The unit automatically turns off when it has completed.

How big is the collection/storage container provided with counter-top models?

Four Litres which is big enough to hold all the water made in one complete cycle. Plenty for you to drink and enjoy all day and then some.

How long does it take to make 4 Litres of distilled water?

It takes approx. 5 hours to make 4 Litres. The process can be expedited if placed in a well ventilated area. Fill with water and push the button just before retiring and in the morning you"ll have plenty of water to use for your coffee and tea and throughout the day. If you want more than 4 Litres per day, just do it again in the morning or any convenient time during the day.

How can I be sure that the water has been purified, and the unit is operating properly?

You will have no doubt that the water has been purified. It can"t get into the collection container unless the water has been turned into steam first. Every time you remove the top to refill the unit, you will see a small amount of residual water left in the bottom, (before you rinse it out). When you see what remains in the left-over residual water, you will have no doubt that the unit is working. You will now be able to pour all those pollutants down the drain instead of drinking them.

How do you know if the unit needs cleaning?

Simply look inside before you fill it up. Depending on how hard your water is to begin with, you will notice some residue, (what"s left over after being eliminated from the water), that can be rinsed away after a quick sponging.

How do you clean it?

Give the tank a quick cleaning before refilling it to begin the next cycle. Just use a few drops of dish soap and a soft sponge. If stubborn residue remains, use a 1/2 cup of white vinegar and a little warm water, and let set for an hour or so and rinse. In rare cases of extremely hard water, the unit comes with a jar of cleaning crystals to use if the above doesn"t do the job.

What other uses are handy for distilled water?

In addition to using it for any drink made with water, such as coffee, tea, lemon aid, frozen fruit drinks. etc., it also makes the best, (and clearest) ice. It is great to prepare foods with, such as soups, steamed vegetables, baby formulas, etc. Other uses include; using as a face wash to gently and deep clean the skin; mouth rinse after brushing. (Responsible dentists use it for their patients during treatments to help prevent infections caused from impure water.); use in anything that produces steam to keep it clean such as steam irons, clothes steamers, steam cleaners, humidifiers, etc.; Use to replenish wet cell batteries such as batteries for cars, boats, motorcycles, garden equipment, etc.; photographic film developing; sprouting, aquariums, the list goes on and on. Just about any process involving water can be improved using distilled water.

Do we need the fluoride that is put into the municipal water supplies to prevent cavities?

There is plenty of fluoride in the toothpaste we use to keep away cavities. And there is much controversy about the harmful effects of fluoride in our diets.

Don"t we need the minerals that are contained in our drinking water sources?

The best source of minerals is in the foods we eat. 95% of the minerals our bodies absorb, come from the foods we eat, not the water we drink. Multi-mineral supplements, available at any vitamin store, are also a far better source of beneficial minerals than water. It"s not worth polluting our bodies with all the other harmful ingredients to get a minimal amount of minerals found in water.

Does distilled water leach minerals from the body?

There are some outrageous claims, usually made by competing water filter companies or scam artists trying to convince people to buy the product they are selling. But there is absolutely no scientific study whatsoever that verifiably demonstrates any leaching of minerals from the body due to drinking distilled water.

Does distilled water taste flat like it does when you buy it at the supermarket in bottles?

No. Since you make your distilled water as you need it, it is FRESHER by weeks and months than water that has been setting in warehouses or on store shelves in plastic bottles.

What does distilled water taste like?

The taste is as neutral as possible as there is nothing left in the purified water to taste in the first place. It will be as close to "not tasting anything" as you can get. Some people may detect a very faint taste or "new smell" from the first couple cycles due to the brand new polypropylene container, which will dissipate with usage. The Activated Carbon Sachets also help to eliminate any residual odors or taste. The water will taste as fresh as it can be, because you make it fresh with every batch.

Aren"t water distillation systems too expensive?

Our systems are not only affordable, they actually SAVE money. Our systems pay for themselves in just a matter of months with the money you save from NO MORE BOTTLED WATER or FILTER CARTRIDGES to replace. It"s more expensive NOT to have one. (See "How much does it cost to operate?" below for operating costs.)

What is the PH of distilled water?

The PH of distilled water is as close to neutral as possible, (7.0), as virtually everything has been removed from it that would cause it to be acidic or alkaline. Note, however, that pure water, when exposed to the atmosphere, will take in carbon dioxide, some of which reacts with water to form carbonic acid and H+, thereby lowering the pH to about 5.7. Also, neutral pH at 25 degrees C is not exactly 7. pH is an experimental value, so it has an associated error. The pH of water gets smaller with higher temperatures. For example, at 50 degrees C, pH of water is 6.55 - 0.01. This means that a diluted solution is neutral at 50 degrees C when its pH is around 6.55 and that a pH of 7.00 is basic. In other words, it is difficult to get an accurate pH reading, especially in PURE DISTILLED water. The Environmental Protection Agency says the following Pure distilled water would have tested neutral, but pure distilled water is not easily obtained because carbon dioxide in the air around us mixes, or dissolves, in the water, making it somewhat acidic. The pH of distilled water is between 5.6 and 7. To neutralize distilled water, add about 1/8 teaspoon baking soda, stir well, and check the pH of the water with a pH indicator. See: EPA Acid Rain Education Experiment

Is distilled water acidic?

Because distilled water is so pure, if not stored in an airtight container, it is possible over time to absorb a very low amount of CO2, (carbon dioxide), from the surrounding air. This may cause the results of a ph test to appear acidic. But the reason for this is that because everything, (either alkaline and acidic) has been eliminated from the water, only a very minuscule amount of any acidic substance, (from the surrounding air for example), will cause a ph scale reading to appear acidic. (A ph scale does not measure how much acid is in water, as it only measures the relative amount of acid vs. alkali.) It is very difficult if not impossible to quantify how much actual acid is contained in distilled water because of this, but it is very safe to say that it is a very, very low amount. So even though a ph reading of distilled water may appear to be a little on the acidic side, the actual amount of acidic substances in distilled water is far less than what is contained in a regular glass of tap water.

Does the unit take the salt out of softened water?

Yes. Anyone with a home water softener should also use a water distillation unit for all their drinking water in order to eliminate the sodium, (salt), that is present in softened water.

Are chlorine and other gases removed from the distilled water?

In addition to the solid pollutants that are removed during the process, there is an exhaust vent incorporated into the unit to help eliminate chlorine and other gases that may be formed and rise with the steam. Chlorine and other waste gases are expelled from the exhaust outlet in the upper part of the unit. The Activated Carbon Sachets that come with the unit, further help remove these gases.

Does the process eliminate 100% of every contaminate contained in the water?

Although water made with our systems is more than 99.999% pure, and the purest water possible that can be made from any other home water purification system, it is virtually impossible to remove minuscule amounts of certain substances. Scientifically speaking, no one can guarantee that absolutely 100% of every non H2O molecule contained in water will be removed. (H2O = 2 Hydrogen atoms + 1 Oxygen atom bonded together.) However we can say that water made with this process will be the cleanest and purest water that is possible to obtain from any other home water purification system, and far cleaner than bottled drinking water from ANY source.

What happens to everything contained in the water before it was purified?

The chemicals, pollutants and other contaminants that were taken out of the water remains in the bottom of the boiling chamber until it is poured down the drain.

What are the Activated Carbon Sachets?

The counter-top models come with a 6 month supply of "Activated Carbon Sachets" that are recommended to use if you have unusually odorous or bad tasting source water to begin with. They also help to remove any residual gases contained in water that might make it through the distillation process. Some people refer to these as "filters" but they are very small, (less than a couple inches square), and do not look like regular water filters and work a little differently. They are simply placed in the Sachet Housing that is positioned between the unit outlet and the collection container. We offer additional 12 packs through the store that should last approximately one year.

What is "Activated Carbon"?

Activated carbon is organic material with a high carbon content such as coconut shells, and is harmless, completely inert and safe to use.

Can you still get good quality water without using activated carbon?

The use of activated carbon is a personal preference. Some people use the supplied activated carbon sachets supplied with their new unit for only for a few days to help eliminate any "new" smell and taste from the storage/collection container. Other people prefer the taste a little better using the sachets, which also helps to eliminate any residual gases that may be present.

How long does it take to receive my order?

Most orders are shipped for 2 day delivery, but please allow up to 5 working days as some orders may take a little longer.

How do I track the progress of my shipment?

If your unit was shipped via Parcelforce, go to and enter the parcel/tracking number that can be found on the confirmation email that we sent to you when you ordered.

About H2o Labs Water Distillers Water

How much does it cost to make operate?

Since you are making your own pure water, you don"t pay for bottles, delivery, advertising, store mark ups, etc. Your cost is only for electricity and whatever your municipality charges you for water which is very minimal. These costs are estimated to be less than 10 Pence per Litre. (580 watts X 1.25 hours = 725 watts at 12.5 pence kilowatt rate, (example utility rate per 1,000 watts) = 9.06 pence.) Compare that with an average retail price of what you may pay for brand name bottled water. But the convenience of not having to buy the water and lug it from the store in the first place is also something to consider. And more importantly, bottled water is NOT as PURE as distilled water. So why not drink the best and pay less at the same time?

How much electricity is required?

220 to 240 volts depending on your household current. The total power consumption of our counter-top units is 580 watts.

How much heat does the unit give off?

The unit produces less heat than boiling a tea kettle. This is because the heating element is enclosed to maximize heat transfer to the boiling chamber and minimize heat loss. But you will still notice some heat from the fan exhaust. We suggest running the unit at night to minimize any noticeable heat.

Does it make any noise?

Although the condensing coil fan is very small, (much smaller than a table fan), it will make a normal "fan" type noise. The effects of any noise can be minimized by turning the unit on in the evening when retiring.

Will the unit work okay with well water?

Yes. However, if your well water is very hard, you may have to pre-filter it, and/or use a water softener unit in order to remove any extreme hardness first. Otherwise the unit may be difficult, (but not impossible), to clean after each use.

What is the difference between the Model 100SSE and the Model 300SSE?

Models 100SSE and 300SSE are identical except for the Collection/Serving Pitcher, (Carafe), which is break-resistant food-grade, (BPA-FREE), polypropylene with the Model 100SSE; or a Top Quality Glass Carafe with the Model 300SSE.

What comes with the unit?

Everything you need is included with your purchase. Each unit comes with a 4 Litre Collection and Storage container; an Activated Carbon Sachet assembly with a 6 pack of Sachets; and a jar of Cleaning Crystals.

Do you have to buy or replace filter cartridges?

There are no expensive filter cartridges to buy. And with no messy filters to change, you don"t have to hassle with replacing them or worry about them becoming contaminated.

Are any parts required to be replaced periodically?

No replaceable parts are required, except for the optional Activated Carbon Sachets, (see below). You receive a 6 month supply with the unit and additional year"s supply is available through the store.

Where are your systems manufactured?

H2O Labs Water Systems are TOP QUALITY. Our 4 Litre countertop models are manufactured in Taiwan under exacting specifications and are produced by the same respected manufacturing facility which has specialized in making the highest quality one gallon water distillers for nearly 20 years. All models have been rigorously tested by H2O Labs and are shipped directly to customers from our UK fulfillment warehouse.

About Durastill Water Distillers

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