Warranty and Return PolicyWARRANTY: H2o Labs brand water distillers are delivered with a Two Year, 100% Parts and Labor Warranty to the original owner. Warranty applies to all non-glass parts of the distiller, INCLUDING ELECTRICAL PARTS. (Many look-alike competing model warranties do not cover electrical parts for more than 30 days.) Glass items, such as the carafe, are not warranted against breakage unless received broken and reported to H2o Labs within 7 days of receipt. (Exclusive H2o Labs extended warranties are also available at the time of purchase.) Damage caused by improper handling, installation or maintenance, or use of voltage converters or transformers or customer misuse or damage due to customer's faulty or incompatible electrical wiring is not covered. Shipping charges, (to and from customer), must be paid by the customer and will not be reimbursed, (unless a faulty item was detected by customer upon receipt.) (Additional warranty details at bottom.)
SHIPPING DAMAGE CLAIMS, (especially glass items), must be made immediately upon receipt of package. If item was damaged in shipment, please contact us in order to file a claim for reimbursement of the cost of repair or replacement of the item.
REFUNDS: Customers have a 14 day cancellation period in which they can notify us to return their order for a refund. However, this applies only to products that are in brand new and unused condition. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Original shipping charges to the customer will also be deducted from any refund amount. Besides our 100% Parts and Labor Warranty, our Purest Water Guarantee, and 14 day, (new product only), cancellation period, no other guarantees apply including but not limited to assertions like "I changed my mind." (We can’t offer the lowest prices if we have to pay for unnecessary product returns.) So if you have any questions at all, please contact our friendly Customer Service department before purchasing for answers. Only under special circumstances COMPLETELY AT OUR DISCRETION, after 14 days of receipt, qualifying units authorized to be returned will be subject to an examination/restocking fee in the amount of 20% of the purchase price, if in brand new and unused condition. Return shipping charges must be paid by the customer and original shipping charge will also be deducted from any authorized refund amount. Units that have been used, (even once), cannot be returned as we are not allowed to resell them. Customer may sell a used unit on eBay, Amazon or other source they desire.
RETURNS for any reason must include a PREAUTHORIZED Return Merchandise Authorization number, (RMA#), that has been obtained in advance of shipment. The assigned RMA number must be clearly specified on any returned package. Shipping charges, to and from customer, must be paid by the customer and will not be reimbursed, (unless the return is within 14 days and is a result of having received a faulty product.)
Return Merchandise Authorization and Shipping Instructions
To return the unit or any part for repair, please contact us in advance, (click "Customer Service" above to send your request and we will respond quickly with the necessary details.)
If you have a problem within your warranty period please contact us via email and specify your name and telephone number so that we may explain the steps necessary to correct the problem, or we will repair your unit or send you any required replacement part free of charge. (Customers are responsible to pay for all shipping charges.) Follow the "Return Steps" below.
- Contact us by clicking "Customer Service" above and request an RMA number, (Return Merchandise Authorization). IMPORTANT: Do not send any item back without contacting us first. Repairs cannot be made without an RMA and we are not responsible for lost or misdirected shipments that do not have an RMA.
- Print and fill out this form completely and enclose it with the product begin returned.
- Using the original shipping box and packaging material if available, box up the entire unit and print your name, address and “RMA” number clearly on the box. (When returning a unit for repair, it is not necessary to return the collection container, cleaning crystals or charcoal sachets). If original shipping box and packaging materials are not available, items must be securely packaged in a durable box.
- Return to: H2o Labs, Eurologistix Ltd., Unit F, Rastrum Industrial Estate, Harbour Road, Rye, East Sussex, TN31 7TE, United Kingdom
*IMPORTANT* - The RMA number must be clearly written on the outside of the box. H2oLabs is not responsible for units returned without an RMA Number. (Additional fees will apply if no RMA number is noted.)
Return Merchandise Authorization (RMA) Form
Product Name/Model #: ________________________________
Serial Number: _______________________________________
RMA Date: ___________________________________________
Date Purchased: ______________________________________
Actual Return Date: ____________________________________
Approx. how many times was unit used? __________________
Please explain what is wrong with the item:
Additional warranty details: We warrant our products against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from H2o Labs, Ltd. or from an authorized H2o Labs, Ltd. dealer. For a period not to exceed twelve months from the original date of purchase of the product, H2o Labs, Ltd. will, solely at its discretion, repair or replace a system or component that it deems is not functioning properly during the stated warranty period.
H2o Labs, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product to H2o Labs, Ltd.
This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.
This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by H2o Labs, Ltd.