Warranty - All regularly priced products are delivered with a One Year, 100% Parts and Labor Warranty. “Outlet Special” products are delivered with a 30 Day 100% Parts and Labor Warranty. (Damage caused by customer misuse or fuse replacement due to customer's faulty electrical wiring is not covered.) All shipping charges, to and from customer, must be paid by the customer and will not be reimbursed.
Shipping damage claims must be made immediately upon receipt of package. If item was damaged in shipment, please call us in order to file a claim for reimbursement of the cost of repair or replacement of the item.
Refund Policy - All regularly priced products returned within 30 days of purchase may be eligible for a refund subject to £25 examination/restocking fee if in new and unused condition, or £45 refurbishing fee if the product has been used. Outlet Special products are not eligible for refund. Return shipping charges, must be paid by the customer and original shipping charge will be deducted from refund amount.
Return Policy - Returns for any reason must include an official Return Merchandise Authorization, (RMA), form that has been completed and approved in advance of shipment. The assigned RMA number must be clearly specified on any returned package. All shipping charges, to and from customer, must be paid by the customer and will not be reimbursed.
If you have a problem within your 12 month warranty period, (30 days for Outlet Special units unless Extended Warranty has been purchased), please call us at the number above and we will walk you through the steps to correct the problem, or we will repair your unit or send you any necessary replacement part free of charge. (Customers are responsible to pay for all shipping charges.) Follow “Return Steps” below.
Return Steps:
1) Call H2oLabs Customer Service Department at the number above to obtain an RMA number, (Return Merchandise Authorization). IMPORTANT: Do not send any item back without calling first. Repairs cannot be made without an RMA and we are not responsible for lost or misdirected shipments that do not have an RMA.
2) Print and fill out this form completely and enclose it with the product begin returned.
3) Using the original shipping box and packaging material if available, box up the entire unit and print your name, address and “RMA” number clearly on the box. (When returning a unit for repair, it is not necessary to return the collection container, cleaning crystals or charcoal sachets). If original shipping box and packaging materials are not available, items must be securely packaged in a durable box.
4) Return to: H2o Labs, %Eurologistix Ltd., Unit F, Rastrum Industrial Estate, Harbour Road,Rye, East Sussex, TN31 7TE, United Kingdom
***IMPORTANT*** The RMA number must be clearly written on the outside of the box.
Print your name and address clearly:
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Product Name/Model #: ____________________________
Serial Number:_____________________________________
RMA#: ___________________________________
RMA Date: ________________________
Date Purchased: ___________________
Actual Return Date: _________________
Approximately how many times did you use the product? _______
Please explain what is wrong with item:
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